Refund and Returns Policy

Thank you for shopping with us. Our Refund and Return Policy ensures that you have a positive experience when purchasing knives and related products from our online store.

Returns:

30-Day Return Policy: You may return products purchased from us within 30 days of the delivery date for a refund or exchange.

Condition of Items: Returned items must be in their original condition, unused, and in the original packaging.

Return Authorization: To initiate a return, please contact our customer support team at [insert contact information] to obtain a Return Authorization (RA) number.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part.

Refunds:

Refund Process: Once we receive your returned item, we will inspect it and process your refund within [insert number] business days.

Refund Method: Refunds will be issued to the original payment method used during the purchase.

Exchanges:

Exchange Process: If you wish to exchange an item, please contact our customer support team to arrange for an exchange.

Exchange Eligibility: Exchanges are subject to product availability. If the desired item is unavailable, a refund or store credit may be offered.

Damaged or Defective Items:

Reporting Damage: If you receive a damaged or defective item, please contact us within [insert number] days of receiving the product.

Replacement or Refund: We will either replace the damaged or defective item or provide a refund, based on your preference.

Non-Returnable Items:

Certain items are non-returnable for hygiene and safety reasons. These may include products that have been used, sharpened, or customized.

Contact Us:

If you have any questions or concerns about our Refund and Return Policy, please contact our customer support team at sales@blacksmithforgeknives.com.

Changes to this Policy:

We reserve the right to update this Refund and Return Policy to reflect changes in our practices or applicable laws. Any updates will be posted on our website.

By purchasing on our website, you agree to the terms outlined in this Refund and Return Policy.